Customer Service Information
We accept Visa, Mastercard, American Express, and Discover
credit cards and PayPal. You may mail in a check with the
order form. Sorry, C.O.D. is not available. We offer open
accounts to schools and government entities upon request.
Open accounts are on Net 30 day terms. An authorized
official from the organization must approve the order and
guarantee payment, including shipping costs for all orders.
If your school uses purchase orders, please have the
purchase order number ready when you place your order. For
your protection and ours, we may ask that you confirm your
order in writing. After 30 days a 1½% monthly service
charge may be applied to all past due balances.
Please remit all funds in U.S dollars. A $30 fee will be
applied to returned checks. All credit balances not used or
claimed within 90 days of invoicing become the property of
Merchandise will be
invoiced at current catalog and website prices. A 7% sales
tax must be included for orders delivered in Indiana. A 7%
sales tax must be included for orders delivered in New
Jersey. Prices and shipping charges are subject to change
If your organization is exempt from your state’s sales tax,
please fax a properly completed sales tax exemption to
260-723-4431. Once received, we will remove sales tax from
your order and/or mark your account as tax exempt.
If you are not tax exempt in one of the 44 states that
collects sales tax (Alaska, Delaware, Hawaii, Montana, New
Hampshire, and Oregon do not have consumer-level sales
taxes) you will need to pay the sales tax in one of two
ways. If your order ships to Indiana or New Jersey, sales
tax will be charged to you at the time of order. We will
collect and remit sales taxes for these states on your
behalf. If your order ships to a state (other than Indiana
or New Jersey) that charges sales tax, we will not collect
sales tax from you. You may instead be required by the
state department of revenue to file and pay a use tax. For
more information please contact your state and/or local
To ensure proper
credit, fill out the return form and enclose
it with the items you are returning. All merchandise must
be returned PREPAID within 45 days of purchase. We will
credit your original method of payment, excluding delivery
charges. Spirit Marks and personalized items may not be
returned. Health regulations prohibit the return of
consumables and wearables, hats, funtoos, tiaras or any
other apparel that has been worn. For returns originating
outside of the U.S., please mark on the box “U.S. goods
Please unpack all cartons
upon receipt and inspect all contents. Verify the
quantities shipped and communicate shortages or damages to
Customer Service (firstname.lastname@example.org or
We enjoy expanding our
customer family, so we are always happy to send catalogs to
potential friends. Just click on Catalog
Request and enter your mailing information or write,
fax or call us with your name, address, and where you heard
about us. We'll promptly send a catalog (only one catalog
per address please). Please allow seven to 14 days to
receive your catalog.
Unless notification of
quantity increase is received before work has begun on your
personalized order, the increase will be considered a
separate order and must conform to minimum price and
Please note the
following when requesting samples:
- For all samples, there is a $3 non-refundable shipping
charge applied per item.
- For all unimprinted samples (e.g. unimprinted
glassware, unimprinted frame, etc.), there is a
minimum amount charge for that item. You may return the
item and we will waive the restocking fee. In addition to
the cost of the item, a $3 non-refundable shipping charge
will be applied for each item.
- We will send you any available color swatch at no cost.
- Please contact Customer Service (email@example.com or
1-800-314-8836) with any questions concerning samples.
SpiritLine strives to provide
accurate product and pricing information. Pricing or
typographical errors may occur; therefore, SpiritLine
cannot confirm the price of an item until after the order
has been placed. In the event that an item is listed at an
incorrect price or with incorrect information due to an
error in pricing or product information, SpiritLine has the
right, at its sole discretion, to refuse or cancel any
orders placed for that item. In the event that an item is
incorrectly priced, SpiritLine may, at its discretion,
either contact you for instructions or cancel your order
and notify you of such cancellation. Click here for more
We make every effort to
coordinate colors but it is impossible to match exact
colors in all materials. If a precise match is a must, some
samples are available upon request.
Outside of the U.S.
All prices are in
U.S. dollars. Make all checks or money orders payable in
U.S. funds. All customers outside the U.S. are responsible
for customs, duties, and local taxes.